Project Management & ITSM Consulting
We planned a CMS/CMDB, Remedy rework and uplift (new hardware/software migration and upgrade) from 7.0 to 7.6 back in 2011. The environment was to change from Windows/SQL to RedHat/Oracle.
We worked through the details, included third party vendors and then facilitated evaluations, customization and training of Remedy. Working with managers and users across the complex matrix organization dispersed across the USA we defined a project plan. Our Project manager organized and led a team of seven on and off shore. Weekly status reports were given to upper management and customer stakeholders.